Redweb is an award-winning 150-strong digital agency with offices in Bournemouth and London. In 2016 they were placed number one for the second year running in the Wirehive 100 league table for outstanding digital agencies in the South.
We met up with Clare Walsh, their then Digital Delivery Director, when Redweb was 85-strong. She discussed the management of change and agency growth. Clare was responsible for them installing Synergist: they have since grown to 150 employees.
"We can now see what is happening at a glance and effectively manage change.
"Synergist is used to manage everything from quotation and scheduling right through to invoicing."
"When I joined the company I discovered an agency job management system that was completely out of step with the requirements of the agency management and its clients", said Clare.
"To be successful it is critical that every stage of delivery is captured and reported accurately. It is essential that managers can follow a job from its inception through to completion and see exactly what has happened, and be able to highlight the costs incurred and time spent on behalf of the client. This is why I introduced Synergist to Redweb."
Clare went on to say; "Synergist has enabled us to take the guesswork out of forecasting. We can now see what is happening at a glance and effectively manage change. Synergist is used to manage everything from quotation and scheduling right through to invoicing."
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