Important message about layout conversion process

As part of the ongoing development of Synergist, we'll soon be replacing the report editor we use to design your bespoke forms for quotations, invoice and purchase orders. Prior to that replacement, we need to convert any report forms created using the old editor for use with the new editor. This is not something that we can fully automate, so we're contacting all clients with the old style forms so that we can make copies of them, convert them via our systems here and return them to you. The good news is there's no disruption to your users during this process and you can continue to use your existing forms throughout. 

The process of copying the forms and returning the converted forms to you, requires us to make a connection to one of your workstations and log in to Synergist. Members of our support team may be contacting you over the coming weeks to arrange this remote connection - it'll be done using the same tools we use to support users who require us to observe an issue, normally Logmein Rescue: 

Your cooperation in assisting us as we complete this as quickly as possible is very much appreciated. Thank you. 

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Whatever help you need, you’ll get it. To arrange on-site or online training please contact your account handler directly or drop us an email. Alternatively, our video tutorials give step-by-step instructions to make the most of Synergist. 

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Release notes

v12.1 delivers a slick new approach to work requests & scheduling, batch update tools to speed administration tasks along, plus numerous enhancements to both existing functionality and usability.

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