Pricing shaped for your agency

Three things.

It’s built for agencies rather than adapted for them, so clients, jobs, retainers, rate cards and utilisation are there from the start.

It’s configured around how your agency works, not the other way round, which is what onboarding is for.

And you get help from people who have run agencies, on every plan, for as long as you’re with us.

Full users are the people in charge of your clients, projects, people or finances. They will have access to all features, including time and expense entry.

Timesheet users are the people who do the billable work. They will have access to their own tasks, time and expense entry, and the job information they need to do the work. .

You only pay full price where full access is genuinely needed, which is usually fewer people than agencies expect.

See more on Synergist user types

Only if they need to log in to Synergist. If a freelancer is entering their own timesheets or accessing Synergist directly, they'll need a timesheet user licence, at £25 a month.

But if someone else is handling their time on their behalf, all you need is a resource record for them. That's enough to include them in estimates, resource scheduling and timesheets, with no licence required.

This means a freelance-heavy agency can run with a small number of licensed users and still have a full picture of who's working on what.

Licences aren't tied to a person permanently. When a freelancer finishes, reassign their licence to the next one. You pay for the number of people working at any one time, not everyone who has ever worked for you.

Yes, you can add or remove users from your monthly subscription.

Adding a user is charged pro-rata for the rest of the billing period. Approved reductions take effect from the start of your next monthly billing period, so you keep the licences until then.

Licences aren’t tied to a person. When someone leaves or a contract ends, you can reassign their licence.

Yes, a one-off fee. We get that there’s no one-size-fits-all approach when it comes to agencies.

Our agency experts will configure Synergist to work exactly as you need, train your team on how to use it to best effect and support you every step of the way.

Most agencies are live in six to eight weeks. Onboarding is priced on your size and complexity, and you’ll have a fixed quote before any work starts.

See more on implementing Synergist

Our tiers give you more advanced functionality when you need it, rather than overcomplicating things when you don’t. So most agencies start on the tier that covers what they need today.

You can upgrade whenever that changes. Talk to your client success consultant about what’s prompting it, since sometimes the answer is a different tier and sometimes it’s getting more from what you already have.

Downgrading isn’t possible, because you’d lose access to data created using the features in your current tier.

Yes. The subscription runs for 12 months and renews automatically for a further 12 months each year.

If you don’t want to renew, let us know at least three months before your renewal date.

Yes, on every plan.

A UK helpdesk you can phone, staffed by people who know the product properly, so most things get solved on the call. A client success consultant who has run agencies and helps you with reporting, workflows and getting more from the system. And access to our events, webinars and the wider agency community.

No support tiers, no premium plan, no paying extra to reach a human.

No. The AI features in your plan are included, with no usage charges or credits to buy.

Which features you get depends on your plan.

No. Synergist doesn’t cap anything.

Unlimited users, clients, jobs, tasks and file storage. Unlimited custom fields, roles and permission sets. Your full reporting history, however far back it goes.

You pay for the licences you need. Nothing else is metered.

On licence price alone, some are cheaper. That’s worth knowing rather than arguing with.

The questions that matter more are what’s included, and what it takes to get the thing working. Check whether rate cards, forecasting, revenue recognition and reporting sit in the plan you’re pricing or a higher one. Then check who does your setup, your data migration and your training, and what that costs.

Compare the total over three years, not the monthly seat price. Sometimes cheaper wins. You should at least know which you’re choosing.