Macmillan Distribution (MDL) specialises in UK and worldwide book distribution and related services such as subscription publishing and print on demand.
We spoke with Macmillan Distribution's Pat Tobin, their Process Development Manager, and Matthew Hogg, Head of Client Services and Project Sponsor.
“Publishers can see exactly what they are being charged for with the clarity that Synergist provides.”
Typically these were managed by individuals using desktop applications such as MS Excel and Outlook. As the business had grown the risk and reliance on these systems had increased and it became clear that a software solution was required flexible enough to be adapted to a number of processes and able to provide control and security to the tasks in hand, as well as improved efficiency.
Phase one of the project went live across all three MDL sites on 1st June 2008 with extremely pleasing results. Task creation was simplified, quote accuracy improved and true costs for time and materials routinely logged. In addition, the management and tracking of task status was clearer than was ever possible under the previous manual systems.