Who are Spike? A retail technology agency delivering end-to-end, go-live confidence for the biggest retail brands.
Spike help perfect digital retail experiences. From strategy, build engineering, performance testing and analytics, Spike ensure the experience for businesses and customers is fast, secure and performs above expectation.
Who is Darryl Kennedy? Spike's Director. “We focus on quality, when our clients are upgrading or replacing tech we help ensure it’s the way it should be for them.”
In late 2020 they began conversations and product demos with Synergist. The Synergist team began build and migrations early Jan 2021, then training began. The system was ready in March 2021.
“Synergist agency management software is the cornerstone of the business."
"It has given us the opportunity to look three, six, nine months down the line in terms of where we need people, where projects are dropping off and things are starting up. It helps us in every way possible.”
Spreadsheets. Different projects on the go. Different people delivering them. Tracking sales, planning and estimating were done with Excel.
A new sheet was created for each client, a new estimate or a project plan. A new sheet was created for billing times, and another to manage resources.
Spreadsheets meant more admin, duplications and inconsistencies. One person in the team could be working on one sheet for one client and another working on an old version from the team’s shared drive. Working on live projects with too many basic spreadsheet calculations that were always refactoring and on the edge of breaking. The team were so heavily reliant on data that could so easily be incorrect.
When you’re in a team of 2-3 people, spreadsheets are an ideal tool but Spike had grown to a size that meant it needed a platform to accommodate this. Synergist’s arrival came at the perfect time as Spike had won work with a large retailer and managing timesheets, holidays, costs and who worked when, on what and their fees, would have been impossible to manage on Excel. It would have been a permanent job for someone.
"Time. Plus comfort and confidence that we know exactly where our business is at.
“Synergist is the cornerstone of the business, we have all our information and data in there. We have monthly board sessions, weekly sales chats, numerous meetings to just talk data” – now they have that visibility.
“It has given us the opportunity to look three, six, nine months down the line in terms of where we need people, where projects are dropping off and things are starting up. It helps us forecast and plan in every way possible."
“The transparency of where we are at any given time is helpful, we know what runway we’ve got left on what purchase orders, we can see how far through projects we are, where resources are, where they’re costed and scheduled etc."
"The reporting gives us a view of where our availability is coming and where we need to have conversations with clients.”
For Spike, estimating is very quick and easy to do now. “Whether these are done by one of the Directors, the sales team or a delivery manager, our estimate will be aligned”.
“Because Synergist is fundamental to our business, if we aren’t using it correctly we could really be making some bad business decisions.”
Working with the Agency Works team through the onboarding process, Darryl says they’d discover more configurations they wanted so the software could work just for them. The Agency Works team would “tell us to leave it with them and they’ll make the changes”.
It felt like an easy collaboration with people knowing about professional services and what Spike are about, making it easy to configure the Synergist software to exactly what they need.
The insights the Agency Works have brought have been fantastic.
“We don’t know what Synergist is capable of – we’re still learning. For someone with so much experience that understands your business and Synergist to say that you’re on the right trajectory; just a couple of tweaks will help improve utilisation, really gives you confidence we are doing things the right way.”
“It never felt like we bought a product and it was over to us. With the support we’ve received, we never felt like we were on our own – something that could be really daunting.”
“Rich did a lot of training with us, he understood where we were and what we were trying to achieve and how the system could be configured to help this."
"We wanted to track the invoices we sent to clients, he created some custom fields in there for us to do that. Invoicing, for us, at the end of every month used to take us ages to get timesheets in and write invoices."
"Now, we get to the last day of every month and have a 15 minute meeting to get it done – that, in itself, is huge and it’s all based on allocated costs that the consultants have put into the system, so now it's very, very quick and easy for us.”
Darryl describes working with Agency Works as more of a collaboration, a partnership that has given them “peace of mind that’s worth its weight in gold.”
“We didn’t realise how much easier our lives could have been until the conversations about Synergist started. As a small business, money can be tight, and you’re always thinking is this right? Should I spend that money elsewhere?
But I would tell someone to get off Excel, to get the features, functionality, and automation that Synergist agency management software provides – it’s an absolute no-brainer and certainly one of the best decisions we have ever made as a business. It’s helped us enormously, and I couldn’t talk highly enough about the difference it’s made for us.”
Whatever your agency looks like – 10 to 500 people, design to digital –
Synergist can be shaped to the way you work.
See it for yourself.
Synergist consultants, Agency Works, will be in touch to arrange your bespoke demo. Their experience working with hundreds of agencies means they can help you work out what's right for you.