How secure is Synergist Cloud?

Synergist is certified as compliant with ISO/IEC 27001:2013, which is globally recognised as the premier information security management system (ISMS) standard. Find out more about Synergist’s commitment to security. 

We're committed to the security of your data and provide multiple layers of protection for the personal and financial information you trust to Synergist. Find out more about Synergist’s commitments to data protection and data security.

You can also find our privacy notice on our website.

Is Synergist GDPR compliant?

Yes. Synergist has implemented data protection into our systems and processes and maintains compliance with all UK data protection regulations, including the General Data Protection Regulation (GDPR).

Each Synergist Cloud account has its own Synergist software instance hosted on a top-tier Amazon Web Services (AWS) in either the UK or the EU (your choice). Data is processed and stored solely in that location to support GDPR and data privacy requirements.

Read about Synergist's compliance with GDPR

How much downtime was there in the last year?

Since it went live in 2015, the entire Synergist Cloud has not been unavailable. This page shows the latest from our Synergist Cloud Uptime monitoring tool. 

Each customer has a Synergist instance running within the Synergist Cloud. We regularly update these in the early hours of the morning (or at another agreed-upon time) to ensure users are not affected. 

Can I download a copy of my data?

Yes, you can export data from the Synergist Cloud at any time using the standard reporting tools built into Synergist that offer data export options.

What happens to my data if I cancel my subscription?

If you cancel your subscription, you will continue to have access in the normal manner until the contract termination date. You can use the data export options within the standard Synergist reports to download your data prior to the contract termination. The contract termination triggers a data deletion process that will permanently delete your data within 3 calendar months of the contract termination date.