Is support included in my subscription?

Yes, Synergist cloud subscriptions include ongoing access to the Synergist Helpdesk, plus free training resources and agency management insights from Synergist partners, the Agency Works.

What customer support do you offer after implementation?

The Synergist helpdesk is available to help with any Synergist queries or issues. Our team is made up of experienced Synergist experts, who resolve over 95% of queries on the initial call or email. There's also an extensive library of help articles and videos that you can access at any time.

You'll also receive ongoing support from our implementation partner, Agency Works. They offer regular Synergist training and agency management advice to help you get the most out of Synergist and drive your agency performance. 

If you have any questions related to your system setup or wish to change your working procedures, we may refer you to The Agency Works. Their in-depth understanding of your specific working practices alongside their expertise, make them ideally placed to present the various options available and make recommendations. This approach ensures you get immediate support for any day-to-day issues from Synergist while also benefiting from the agency operations specialists' expertise at The Agency Works.

Where is the Helpdesk based and what hours do you operate?

The Synergist helpdesk is based in our main UK office. 

It operates 9 am - 5:30 pm Monday - Thursday and 9 am - 5 pm on Fridays.

We are closed on English public holidays.