Synergist Release Summary

Synergist v12.4 includes enhancements across the entire system, with a focus on integration with popular 3rd party collaboration tools, visibility of data and ease of use. Many thanks to all the users whose feedback has helped inspire these improvements.

The following are a sample of some of the enhancements and new features in v12.4.

If you wish to read the full release notes for v12.4, they can be found here.

G Suite, Office 365, Dropbox Integration

Add links to shared cloud files

Add files stored in these popular cloud collaboration systems to Activities, Jobs and Organisations within Synergist.

Auto-create emails with attached Quotes and Invoices

Send Quotes and Invoices directly from Synergist as pdf's attached to emails through G Suite / Gmail and Office 365 / Outlook on the web

Drag & Drop File Attachments

The existing file attachment feature has been enhanced to allow files to be added by drag and drop. It's now quicker than ever to share the files you choose with your team by attaching them to Synergist.

Improved Multi-User Experience

New features to make it easier to see which users are viewing and editing jobs.

An improved method of updating records enables you to simultaneously edit a job while someone is viewing it.

Multiple Billing Plan Enhancements

Multi-Job Billing Plan Interface

This new job/phase list feature enables the user to switch to a billing plan view which displays multiple billing plans over a number of months. Users can then drill down into the billing plan to make modifications. This view can also be accessed from the client card – so you are now able to see all planned billings for one client.

In-line Billing Plan Editing

To allow for easy access to amend billing plans, a new in-line editable view is provided.

Quick Billing Plan Feature

For quickly creating a structured set of billing plans on new jobs based on modifiable settings that reflect the way you typically bill.

Time & Bookings Interface

A new interface that in one place allows:

  • New time estimates to be created.
  • In-line editing of existing time estimates.
  • Creation of calendar bookings.
  • A summary of time estimated, time booked & time remaining to be booked.

Calendar Bookings

Create bookings from the loading view

The loading view now allows bookings to be created without switching to the standard view.

Option to show activities in the calendar

For customers that wish to use requisitions as work tickets without creating calendar bookings from them, the requisitions themselves can be now displayed on the calendar bookings interface.

Features for Retainers

When using a retainer model, it is often a requirement to make block bookings of x hours per day over long periods of time. Additional features have been added to the Calendar Bookings system to help support this way of working:

Monthly calendar view 

Useful for booking and tracking bookings spanning several months

Bookings without time of day just hours per day

If you prefer to book work into calendars in terms of hours per day rather than time per day, it is now possible to hide the start and end times of a booking.

Ability to timesheet a requisition

This feature is designed for companies who wish to assign work to staff without necessarily using estimates or creating calendar bookings. Requisitions can now be assigned to a user and viewed on the Kanban board. The user can then create a timesheet directly from the requisition.

Other New Features

  • New feature to copy a phase from another job and choose which elements are brought across
  • New feature to copy a quote from another job
  • Display Activities in the calendar as well as work bookings
  • ASBOF - Feature to add this levy to invoices for purchases of media

How can we help you?


Our Implementation partners, The Agency Works, are on hand to help you with your system. They offer personalised team training, on-site or online, one-to-one or in small groups. To arrange it or find out more, contact The Agency Works or ask your account handler directly.

Find out more

Release notes

Synergist v12.8 delivers on customisation and productivity.

Complete job management has never been quicker or more convenient.


Online help

Our online help pages offer useful information and guides. Whether you're an admin, full user or you simply want to fill out a timesheet, there's help available.

Online help

The Agency Works

Our exclusive UK implementation partner

Providing on-site demonstrations, training, experience and consultation.