Digital Marketing agency
30-strong ClickThrough Marketing are an integrated digital marketing agency providing search engine optimisation, pay per click management, conversion optimisation, web development and content marketing services. They have offices in Lichfield and London.
Phil Robinson, Founder & CEO, Lisa McLaren, Finance Director and Michelle Crane, Operations Manager share with us the experiences they have learned from setting up and running a successful agency. They touch on such subjects as letting clients go and the problem of over-servicing.
"Synergist showed us we had been heavily over-servicing. We just need the facts to make informed decisions.
"The information empowers the team, and Synergist is here to help them. They get that now. Smarter client conversations take place today."
"It was 10 years ago...
...that I founded ClickThrough Marketing. We’ve grown from a tiny search-only house into an integrated agency. You learn a lot in ten years.
If I was setting up all over again today I’d do some things differently. So here are my Big Three."
“You’ve got to get your values right. We came up with four core values, and they drive everything we do.
"We do everything R.I.T.E. Results, Innovation, Trust and Excellence.”
“Before we went with Synergist, our time wasn’t integrated with revenues.
"We couldn’t track capacity or client profitability. We used lots of spreadsheets. information was never up to date."
“As finance director I was nervous getting synergist at first. Finance was separate from the rest of the agency. I was in my own little world. Not now. Everything’s connected, visible, Transparent."
“Synergist showed us we had been heavily over-servicing. We had to reassure our team that we needed to know these things. It’s not a reflection on them. We just need the facts to make informed decisions. The information empowers the team, and Synergist is here to help them. They get that now. Smarter client conversations take place today.
“We also see patterns in the over-servicing now. For example, by client type. Very useful.
“Upselling takes place now. Before Synergist, we wouldn’t have been able to achieve that. Having the data makes all the difference.”
“When young graduates join us and work on small clients, the data now lets them be strategic. They understand the money side of things right away. It’s such good career Experience for when they are promoted to handling larger clients.
“It’s also helped with fine-tuning targets. It’s removed all the debates and emotions – it’s all factual now. We discuss the benchmarks with each department. We can see when a department has earned extra hours of specialist time. They can allocate it how they need. That’s very empowering.
“Time is completely visible now. It’s helped us sell retainers, improve future estimating and quotes and a lot more. What it gives us is phenomenal. It’s given us efficiencies from beginning to end”.
“Synergist showed us that we had been grossly over-servicing one big client for a long time.
“Before Synergist we had never been confident enough to risk letting a client go. But now the data is clear. We know the time spent, job history, our capacity, everything.
“Previously, we acted like The client had us over a barrel. We don’t do that any more. For any agency, decisions like this are really hard if you don’t have all the facts. They are so much easier when you do."
“So much flows from the proper tracking of time, benefiting the Agency, employee and client alike.
“I can honestly say that I wouldn’t like to lose this visibility now.
"I don’t know where we’d be. We’d be lost again without it. We can now see that ‘A’ joins ‘B’."
All this was accommodated by Louise Neale at Agency Works, using Synergist.
“In addition, I must also say that I think the Synergist support has been amazing.”