But there’s another perspective on all this. Perhaps it isn’t a ‘busy vs not busy’ problem, or a ‘boss vs workers’ problem at all. According to Sara Blannin, FD of environmental consultancy Ecus, it might well be a ‘working on the wrong things’ problem.
Sara was brought into Ecus to focus on profitability. The company was busy, but profitability had remained elusive.
“Everyone was working hard, but profits were hard to materialise,” she told us.
They then installed Synergist.
“Before, people would ask for more resources and justify it by saying they’re really busy.
They were indeed busy, but busy doing what?”
“Synergist now shows where their priorities should be.
When more resources really are needed, that’s clear too.”
So nobody was to blame before. The teams simply didn’t know that they were focusing on the wrong details of the wrong projects.
“The old system didn’t provide our staff with the tools to see the wider impact of their actions.
So this restricted their commercial awareness.”
“Solving the profitability problem was key. Now, our Exec team can go to the Board meetings every month and say ‘We’re getting it right!’"
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